Return and Refund Policy

1. Order Changes & Cancellations

Because we start the manufacturing process specifically for your brand as soon as the design is approved, cancellations are not permitted after design approval. If you need to make a change or cancel, it must be requested before that final approval. Once we enter the production phase, the materials and work are already committed to your project.

2. Shipping Errors & Damages

We take every precaution to protect your investment, but if an order arrives damaged, please notify us within 3 business days as it’s within a 3 days return window. We'll need a few photos to get a claim started. In the event of a verified shipping error or damage, we'll cover 70% of the return shipping costs to get a replacement moving for you while the remaining 30% will be covered from your side. If you’re placing a high-value order, we really recommend adding shipping insurance. It's a small step that gives you total peace of mind, knowing your investment is protected no matter what happens on the road.

3. Return Rules

If you find any defective pieces, printing glitch, a weird mold inconsistency, or something that just isn't right, refuse to accept the order and ping us with the proofs please reach out to us within 3 business days of getting your shipment. Because we move fast to keep everyone’s projects on schedule, we can't take on claims or offer replacements once that three-day window closes.

4. Mandatory Proof of Errors

To get that major problem sorted and getting things moving, just send over some clear photos or even a few physical samples of the tins in question. We just need to see exactly what you’re seeing so we can figure out the best way to help. Some RGB,CMYK sort of effects or differences won't be accommodated at any stage

5. The "Check Twice, Print Once" Rule

Before we officially hit the "start" button on manufacturing, we responsibly send a digital proof for you to look at. This is your time to be picky, double-check the colors, the spelling, the logo placement, and the fonts.

Once you give us the final "go-ahead" for a prototype or design you’re definitely agreeing to the finally finished product. We cannot be held responsible for errors that were part of the design you approved, so it’s worth taking that extra minute to make sure everything is perfect.

6. Our Liability

We always aim to do right by our clients. If an error is verified on our end, our liability is limited to exchange of the product or the amount paid for that specific order. While we will be trying our best and doing everything we can to resolve the issue, our team’s final assessment is what we stand by. If you are eligible for the refund this process takes around 7 business days. Please keep in mind that we aren’t responsible for "what-if" scenarios like lost profits or business interruptions. Our focus is purely on getting your physical packaging right.

7. Need Help?

Whether you have planned a product launch or just want a quick update on your delivery timeline, our team is ready to help. We’re here to make sure your custom tins show up exactly when you need them and in perfect condition. Reach out anytime; we’ve got your back.