Privacy Policy

At Tin Makers, we print and manufacture premium quality tin packaging cartons. Our goal is to meet your expectations by lifting your brand. Things can become shaggy, whenever you get any tin order that you are not satisfied with then here is the retail and refund policy for you as follows.

1. Return Eligibility:

If tin shipment is defective, damaged or incorrect then notify us within 3 business days with clear photographs of your concern.
If an order is received with missing numbers of tins, immediately contact us by phone and email, also attach a copy of the packaging list for further verification.
We take 12 to 15 business days to manufacture and print tins, the time duration may extend due to some specialized printing techniques like high-end Pantone color matching, screen printing, Pad printing, heat transfer printing, or premium foil colors that require extra duration of time.
We usually pack a few extra tin packaging cartons/cans with every order but 5% to 10% quantity variation may occur. This means occasionally you may get a little more or fewer items than ordered. In these types of order dispatching no returns or returns will be processed.
Usually, tins are manufactured through predefined molding dies but if you rarely find a significant difference in tin dimensions above usable level, you contact us for a return.
Custom tin manufacturing orders made from scratch are not subject to return or refunds as every subject of the production is approved by the clients in the first place. By partnering for complete customization, clients agree to the entire tin printing and production process.

2. Return Qualifiers:

We accept returns if we use a tinplate material considerably different from the one client had approved after the final graphic design approval.
Tin order with defects in printing, structure, or molding qualifies for return.

3. Applying Returns:

Returns and refunds by us are only processed if we deliver tin packaging cartons that do not match the final and approved digital proof, 3D mockup, or the prototype.
It is the client’s responsibility to ensure product’s compliance with specific industrial regulations for pharmaceutical, chemical, food, or beverage packaging. We print exactly what you order. So, any compliance-related issues regarding FDA, FTC, USDA, etc. must be communicated to us before printing and manufacturing the tins.
Do not open or use tins if any discrepancies in design or printing are noticed.
Tins that have been handled, stored, or used improperly after shipping to the clients will not qualify for the return process.
When returning tins, clients should email us their order number, confirmation details, and receipts (if any) for quick support
If clients receive misplaced tin shipment or any shipping error, such as lost tin boxes, damage in forwarding, unexpected carrier fee, or regulatory delays then we will cover 70% of the return shipping costs, while the client will be responsible for the remaining 30%.
If a client does not get a misplaced order and faces any error in the tins then he/she will be responsible for all the shipping fee.
Returns cannot be accepted for minor color or occasionally dimension variations caused by digital screen calibrations (RGB in comparison to CMYK), foil printing finishing, or the visual differences between digital mockups and final printed tins. To avoid this scenario, we recommend ordering a physical prototype of the tin before starting production.
If the shipment gets damaged during shipping, notify us between 3 business days along with a copy of the invoice.
When returning the ordered tins, make sure all original labels and tags (if any) remain intact.

4. Initiating the Return:

Our Quality Control officers thoroughly review return requests. If there is any dispute, the final decision will be based on our QC team’s assessment.
We may demand additional photos or a short video to better understand the issue with the shipment.
If the return is approved, the client will receive a return confirmation email from us with further instructions to follow.
The client is obligated to ship the items within 3 business days after receiving a return confirmation email.
After receiving the returned shipment, our QC officers will carefully inspect them and confirm their eligibility for exchange or refund within 3 business days.

5. Initiating the Return:

If Tin Makers approve the return for replacement then we will reprint, remanufacture, and reship the order as quickly as possible.
If only some part of the order gets qualified for a return, we will partially refund that portion.
Once the tins’ inspection gets completed, we will process the refund through the client's original payment method within 15 to 25 business days. Transaction process may take additional time depending on the funds' clearance system of the client's bank.

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